We have a love-hate relationship with technology. It’s quite possibly the largest boon we’ve ever had as marketers in terms of making our lives so much better, easier, faster, and even cheaper. Unfortunately, it’s the “easier” and “cheaper” parts that distract us to a fault.

We look to automate.

We look to scale.

We look to simplify.

We look to reduce.

Unfortunately life itself is not simple. Relationships are not algorithms; they’re intricate bonds built and reinforced through empathy, consistency, and commitment. Trust is not automatic; it’s earned over time. Our customers are not one’s and zero’s; they’re humans just like us.

via Will the New Marketing Revolution be Automated? | TalentZoo.com.